Terms and Conditions


Park Viaggi is a licensed travel agency. We are Gray Line partner for services in Venice.

Park Viaggi capture, process and use data as part of our service of offering tourist services online via the internet and mobile applications (the “Service”). The protection of your personal data as a part of all the services we provide is very important to us. Therefore, we gather, process and use your personal data exclusively in accordance with the applicable legal regulations.

Park Viaggi reserves the right to change the price or schedule of their tours at any time; however, we always endeavor to provide the services listed, and only under very unusual circumstances, would there be any changes.


Cancellation policy

The cancellation policy may vary depending on the type of tour.

For our free sale tours, reservations may be cancelled when requested at least 24 working hours prior to departure. In this case refunds will be provided, less a 10% service fee.
For all other tours, reservations may be cancelled when requested at least 48 hours prior to departure (unless expressly stated otherwise). In this case refunds will be provided, less a 10% service fee.

For cancellation requested less than 24 working hours (for free sale tours) or 48 working hours prior to departure no refund will be provided.

Park Viaggi cannot be held responsible for bad weather or seasonal closures, traffic delays and transport strikes. It is recommended for all tours, comfortable shoes, and suitable attire in particular for entrance to churches (shoulders and legs covered) and please arrive 10/15 minutes before scheduled departure time.

It is your responsibility to be at the meeting point punctually.

PLEASE NOTE: We can not delay departure times of any of our tours/transfers due to late arrivals and we reserve the right to cancel your reservation if you do not arrive at the meeting point on time. Refunds cannot be provided for no-show.

In this privacy statement, we explain how we handle your personal data as part of your use of our web-site.


General Information

The party responsible for data protection is Park Viaggi srl, San Marco 4933 - 30124 Venice. Italy (“Park Viaggi” or “we”) as well as those companies affiliated with Park Viaggi, to whom you have given the appropriate consent for the use of your personal data.

We reserve the right to adjust the content of this privacy statement from time to time. It is therefore ad-visible to periodically review this privacy statement.

We collect, process and use your personal data only with your consent or when this processing or use is permissible by law. We only process or use the data that is required for using the site or the data, which you provide to us.


Personal Data

Personal data is specific information about personal or factual circumstances regarding an identified or identifiable natural person. This includes information such as your name, your address and email address or your phone number.

Processing and Using Your Data

We collect, process and use the personal data you provided to us when you registered for our membership area, to the extent required, for the following purposes:

Registration and Execution of the Contract

Data that you provide when setting up an account, such as your name, email address, telephone number, mobile phone number, postal address and the information provided depending on the services used.

We collect, process and use transaction data relating to your activities on the websites (such as purchases and content which you generate or associate with your account).

Billing and other data, which you specify for the purchase.

Data, which is transmitted as part of community discussions, reviews, chats and correspondence on the website or by email, fax or postal mail.

If you voluntarily provide us with additional personal data during the registration process, this will also be used these to implement the conditions of use. All personal data collected during registration will be stored by us for as long as the user’s registration is active.

Establishing Contact

If the user shares personal data for the purpose of establishing contact, we will store this data only for as long as it is required for the purpose of communication, customer contact and project planning and implementation. Once the personal data is no longer required by us for these purposes, it will be immediately deleted.

Additionally, we collect anonymous technical data, such as the name of your internet service pro-vider, internet browser and operating system, screen resolution and information about the web-sites that directed you to us, the number and date of your visits, your average time on our site and which of our websites you visited. This data is stored automatically. The evaluation is done anonymously and exclusively for statistical purposes with the goal of continuing to improve our web presence for you.

Transfer of Personal Data

Park Viaggi will not share your personal data with third parties, unless you have previously given your express permission or unless the transmission is required or permissible by law. We will in particular not sell or otherwise market your data to third parties. Transfers of data to government institutions and authorities is done only within the scope of mandatory national legal requirements. Our employees and partners are obligated by us to maintain secrecy and to comply with legal da-ta protection regulations.

Cookies and Google Analytics

We use cookies in order to recognize you as a user during the use of the service and to store technical data for the correct functioning of the website on your computer. A cookie is a text file that is stored on your computer and which allows an analysis of your use of the website. With this cookie, we store only each random session and the serial number of your visit.

If you do not wish to use cookies, you can block their use in your browser. However, as a result of blocking cookies, it is possible that you may be unable to use certain areas of our website.

Park Viaggi uses Google Analytics, a web analytics service of Google Inc. (“Google”). Google Analytics also uses cookies. The information generated by cookies about your use of the website is usually transferred to a Google service in the United States and stored there. In case IP anonymization is activated on this website, Google will truncate your IP address within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, will the full IP address be first transferred to a Google server in the United States, then truncated there. Google will use this information on the behalf of Park Viaggi as the operator of this website for the purpose of evaluating your use of our website, to compile reports for Park Viaggi on website activities and for providing other services related to website use and internet use. The IP address that your browser sends as part of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we would like to point out that if you do this, you may not be able to fully use all the functions of our website. Park Viaggi uses the Google service Google Maps (“Google Maps API”) which provides you with more information. Certain data may be transmitted to Google when it is being used, but this is done anonymously.

Use of Data for Marketing Purposes / Consent

Based on your declaration of consent, Park Viaggi processes and uses your personal data when applicable for marketing activities, such as for sending emails with general information or advertising information (newsletters).

We wish to obtain the following declaration of consent from you:

I agree that every week, Park Viaggi will send me exciting travel tips, city guides and top offers by email. You may revoke this consent with Park Viaggi at any time without observing any form (for example, by telephone or by email).

You can revoke your declarations of consent with us with future effect at any time. Additionally, if we use your personal information as permissible by law, for example for marketing activities by mail, you may object to this use.

All that is necessary in both cases is to send an email to the following address: [email protected]

About Data Collected From Mobile Applications or Devices

When you download data, use our mobile applications or access one of our webpages optimized for mobile devices, we may, as described above in this declaration, collect information about you and your mobile device. This many include data about your location. We use this information to provide location-based services such as search results and other personalized content for you, if approved by you and your device. On most mobile devices, you can control or disable location services in the settings menu. If you have questions about how to disable location services on your device, we recommend that you contact your mobile service provider or the manufacturer of your device.

If we collect additional personal data which is transmitted as a result of your use of our mobile applications or your accessing our website with a mobile device, we will obtain your express consent in advance.

Data Collected From Other Sources

We may collect additional information about you from third parties in order to supplement our account information. This information may be, among other things, demographic and navigation data, credit check information and information from credit reporting agencies, to the extent legally permissible.

Data Storage

Your personal data will be stored for only as long as necessary for the purposes stated in this privacy statement or for as long as we are required by law or legally obligated to store this information.

Right of Access, Rectification, Deletion

You have the right at any time to receive information free of charge about your personal data stored with us. If your data is stored incorrectly or wrongly by us, we will gladly correct, block or delete it. Please inform us of any changes to your data immediately.

Please direct requests for information, questions, complaints or suggestions to the following email address: [email protected]