FAQs

Why should I book on Venice Incoming?

Because you are guaranteed to rely on local experts who have been providing incoming services in Venice for more than 20 years, our staff live and work in close contact with the area and are able to provide information, valuable tips and services to live better your experience.

Because we offer a lot of useful information for your trip and qualified guides and assistants for all our tours and services.

Because you can save time in Venice by booking in advance all the service you may need once arrived in town.

What services can I book on Venice Incoming?

On Venice Incoming you can organize your entire holiday, by purchasing all the services you need in Venice: taxi, hotel, regular tours and tailor-made tours available on request.

Payment Methods & Issues

Are transactions on Venice Incoming safe?

Of course. To ensure our users' maximum safety, all transactions on Venice Incoming are done via PayPal, one of the security protocols with the highest security rate among those currently available on the market.

With what credit cards can I pay?

You can pay with all the Mastercard circuit credit cards, Visa and Maestro (including prepaid.

American Express and Diners circuit cards are excluded.

The system is not accepting the payment ... What should I do?

In this case, the problem may have something to do with the Secure Code on your credit card, for example, you may not have entered it or entered it incorrectly. If you are not in possession of the code, you should contact your bank. If you still have difficulties, please contact us.

I could not find the answer I was looking for. How can I contact you?

Please send an email at [email protected]

Tours, & Activities

Do I need to print and present my voucher on the day of the tour?

Yes, you need to print a paper copy of our voucher and present it to our staff the day of the tour.

Can I cancel or change my reservation?

Any changes and/or cancellations that are requested follow our Terms & Conditions. We invite you to check out here if your case is among one of those for which it is possible to apply changes or cancellations.

What should I do if I cannot find the meeting point of the tour?

The meeting point of the tour is clearly described and indicated on a map both online and on the voucher and we advise to find it in good time in order to arrive on time to the appointment. The guides cannot wait for those who are late out of respect for the other participants. If you have any doubts about how to get to the meeting point and were in difficulty once arrived in Venice, contact us immediately and we will do our best to help you. Please note that we cannot be held responsible if you cannot reach in time the starting point of the tour and therefore any claims, for this reason, will not be accepted.

Who can I contact for information or assistance on the day of the tour?

The voucher contains specific information about the service booked, including an emergency number to contact in case of need

Transfer Services

How can I book a transfer?

Our transfer services can be booked online. Choose the service that best suits your, enters the required information and then proceed with the booking. If the service is not immediately bookable online, you can contact us by email at [email protected].

Can I cancel or change my booking?

Any changes and/or cancellations that are requested follow the terms and conditions indicated in our Terms & Conditions.. We invite you to check here if your case is one of those for which it is possible to apply changes or cancellations.